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How Can Your 3PL Deliver In-House Customer Experience?


Using a 3PL fulfillment center can seem complex because the cost of losing control is always top of mind. In order to deliver in-house customer experience, we simplify the process and remove traditional barriers.

After spending countless hours, weeks, months, and even years bringing an idea to life in the form of a product and brand, the last thing an entrepreneur wants is to lose control of a business function.

As much as entrepreneurs embrace being in the driver’s seat, the most experienced understand their strengths and build a team and systems to support and accelerate their growth. A great saying is, “if you want to fast, go alone; if you want to go far, go together.”

But most importantly, the savviest business operators evaluate every decision based on their unique needs, have a critical eye for detail, and can identify shifts in their markets before they happen.

The Big Decision

By now, you’re well-versed in the industry terminology and understand your customer’s journey and the nuances of in-house fulfillment.

In order to handle increased order volume and the need for more space, growing eCommerce businesses really only have two options – find a bigger warehouse and hire a team, or use a fulfillment company.

Using a fulfillment company can seem complex because the cost of losing control is always top of mind. And further, most fulfillment companies only work with large, established brands and are not interested in smaller, growing brands. Lastly, issues can arise with traditional providers that are willing to give your customers the same attention and ownership that you would.

A Solution

That’s where Atomix steps in.

Atomix provides micro-warehouses, called Nucleus Pods, which are run by warehouse managers (i.e. Pod Managers) who are dedicated to a single or specific group of brands to ensure consistent service is delivered every time based on your preferences. Further, by communicating via a text-messaging software, every stakeholder from the Pod Manager to our Customer Success team and from your brand to your end-customer, receives real-time updates and constant involvement, 24/7. Additionally, Atomix provides a software app to check in on inventory and keep track of the order and shipping information, which is always free and includes an API integration.

However, Atomix is not right for every business. If you’re looking for the cheapest rates and/or manage larger products (30 pounds+), Atomix might not be the best solution.

Questions?

If you’re interested in speaking with a shipping expert or would like to email us directly, we’d love to get to know you and your brand.

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