Brand Testimonial: Loyal For Dogs

At a glance:

✅ 99.8% on-time fulfillment rate, ensuring customers received their orders promptly.
✅ Effortless scalability across Shopify, Amazon FBA, and retail channels with seamless tech integration.
✅ Elimination of inventory discrepancies thanks to advanced lot tracking, daily reporting, and scheduled audits.
✅ Faster, more efficient pre-kitting and labeling, improving order accuracy and processing speed.
✅ A dedicated fulfillment partner providing personalized service and ongoing operational support.

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How Atomix Logistics Helped Loyal for Dogs Scale with Precision and Care

Loyal for Dogs set out to revolutionize pet health by tackling a unique challenge—extending the lifespan of large-breed dogs through scientifically backed supplements. As their brand gained traction, so did the complexity of their logistics needs. They needed a fulfillment partner who could manage not only high-volume direct-to-consumer (DTC) orders but also retail distribution, Amazon FBA compliance, and intricate inventory tracking.

When they turned to Atomix Logistics, their goal was clear: find a 3PL that could seamlessly integrate with their sales channels, manage detailed inventory requirements, and provide personalized service to ensure every order met their high standards. Atomix delivered.

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A Fulfillment Operation Built for Accuracy and Efficiency

One of Loyal for Dogs’ biggest challenges was inventory accuracy. Their products required precise lot tracking and expiration date management, which meant that every unit had to be accounted for at all times. Atomix has a robust inventory management system, performing monthly cycle counts and quarterly physical inventory audits to ensure real-time stock accuracy. With daily inventory reports, Loyal’s team could always make informed decisions about stock levels and replenishment.

Another critical requirement was pre-kitting. Many of Loyal’s products required assembly before shipment—whether bundling test kits or preparing special packaging for retailers. Atomix streamlined this process, assembling kits before orders came in, which significantly reduced fulfillment time and improved efficiency.

To further enhance operations, Atomix handled custom labeling for Amazon FBA shipments and tested label printing for test kits, ensuring all packages met strict compliance standards. When products reached the end of their shelf life, Atomix managed end-of-life services, sorting and shipping expired goods to recycling or donation partners, ensuring nothing went to waste.

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Seamless Technology and Omnichannel Fulfillment

With Loyal for Dogs expanding across Shopify, Amazon, and retail partners, they needed a logistics partner that could keep everything connected. Atomix provided full integration with Shopify, Amazon Seller Central, and retailer EDI systems, allowing for real-time order syncing and automated workflows.

For high-volume manual orders, Atomix offered bulk upload capabilities via CSV, making large-scale order processing effortless. Additionally, reporting capabilities were key—historical inventory reports and open order tracking were readily available, while additional insights like inbounds/ASNs and returns reporting helped Loyal maintain full visibility into their operations.

With a maximum SLA of two business days, Loyal could trust that every order—whether a single DTC shipment or a bulk retail order—was processed efficiently and on time.

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A True Partner in Fulfillment

Beyond operations, what truly made the difference for Loyal was the dedicated support from Atomix Logistics. A dedicated account executive ensured seamless communication and proactive problem-solving. Whether through email or Slack, the Loyal team always had direct access to fulfillment specialists who understood their business inside and out.

With weekend and holiday availability, Atomix provided continuous support, ensuring fulfillment never slowed down—even during peak sales periods.

With Atomix Logistics, Loyal for Dogs didn’t just find a 3PL—they found a strategic partner that empowered them to scale while maintaining the precision, efficiency, and care their brand was built on.

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Looking Ahead

Scaling a business isn’t just about meeting demand—it’s about ensuring that growth is sustainable, efficient, and customer-focused. Atomix Logistics proved to be the perfect partner for Loyal for Dogs, providing the technology, expertise, and personalized service needed to streamline fulfillment.

If your brand is looking for a fulfillment partner that can handle complex inventory, seamless integrations, and tailored solutions, Atomix Logistics is ready to help. Let’s talk about how we can support your growth.