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Rapid. Reliable. Resolved.

Returns Handled Right

A simple silver laptop displaying Atomix Logistics' ecommerce order management SaaS platform with a light green background. 3PL, returns, reverse logistics, technology, ecommerce, fulfillment, customer service, communication, tracking

Easy Returns for Customers

In just a few simple steps, your customers can initiate a return process to send a product back to our fulfillment center. We strictly follow the returns process that the business owner has set in place - a process that's thoroughly discussed and determined during the onboarding phase with Atomix's team.

This meticulous approach guarantees the accurate handling of your brand's identity, significantly reducing the likelihood of errors.

A small image that consists of a screenshot showing Atomix's in house order management app and the return dashboard customers can visit on their store's page. Keywords: Reverse logistics, returns, technology, SaaS, warehouse management system, inventory management, ecommerce

Live Updates for You

Using our exclusive SaaS platform, Atomix offers brand owners live updates on the status of returns like: shipped, delivered, and received returned orders. Beyond this, Atomix empowers brand owners to supply return shipping labels to their customers in their orders.

This streamlined process enables us to receive and transition packages into the tailored returns procedure that was established during the onboarding phase.

A stylized 3D render portraying Atomix's Micro Pod Model. A cube shaped area, showing two shelvine racks on opposing sides filled with packed and taped boxes, and a packing station in the middle. Three small images of smiling faces are floating in the top right corner to portray employees working in the pod. Keywords: Pod model, customer service, personalized fulfillment, kitting services, 3D, tech, customer service, happy employee

Inspecting & Restocking

  • Upon receiving the package, we promptly scan it to confirm the correct product's return.
  • Our meticulous team meticulously examines the product, checking for any damage, defects, or issues.
  • After the product is scanned, we meticulously follow the client's instructions - whether it involves storing, repacking, discarding, or returning the item to the manufacturer.

Rest assured that throughout the entire returns process, every step is meticulously documented and recorded to guarantee a flawless execution of procedures.

A small stylized screenshot of Atomix's order management SaaS platform. This particular image displays a dashboard titled "Inventory," and shows a toolbar on the left column with various circle graphs indicating products are in stock, low stock, or out of stock. Keywords: Inventory management, technology enables, ecommerce, warehouse management system, WMS, CAC, central service, all in one, unified technology

Feature Full Software

Atomix's Warehouse Management System (WMS) stands out with an impressive array of features that surpass any other single fulfillment app.

From same-day store integration to detailed inventory insights and real-time updates on individual SKUs, our in-house app offers a range of coveted capabilities. But you don't have to take our word for it - get in touch with usto experience a demo firsthand!

Why the fastest growing brands

choose Atomix

Having a fulfillment partner that can work in conjunction with our fast growing brand and manage our unique goals is honestly refreshing and rare to find.

KB Nimo

Head of Business Operations, Loyal
The speed, communication, and ultimately Atomix's flexibility has enabled us to scale to over 5,000+ orders. Switching from Shipbob it was night and day different!

Jenny Lei

Founder, Freja NYC
I was super cautious to outsource but from day 1 Atomix has been unlike any other fulfillment partner. The software is so easy to use and we've easily save 10+ hours per week.‍

Adam Wright

CEO, Human Tonik

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